Customer Policy

It is Betz Enterprises Inc.’s Policy to give you, the customer, outstanding service. Betz Enterprises Inc. wants to thank you for choosing us as your tub service company, and would like to continue having you as a customer. The following policy is for all of our customers.

Betz Enterprises Inc.:
Payment is due at time of service unless otherwise authorized. If payment is not made at time of service, payment in full is due within 15 days from date of invoice. On the 16th day late fees will be added every 15 days until payment is received to the accounting department. If you do not contact us within 5 days with a bill dispute and/or payment is not received within the terms outlined above, your file will be sent to collections. The customer is responsible for any and all court costs, collection fees, and attorney fees. There is a $35.00 Return Check Fee.
Cancellation:
Please call Betz Enterprises Inc. 24 hours prior to appointment for cancellation. If the technician arrives at your home and can not perform the work requested there will be a trip charge. The technician must have full access to the tub, electrical power, and water supply.
Weather Conditions:
Due to the fact that the technician has to handle electricity, sealants and other various items weather plays an important part in the repair of your hot tub. Please be patient. For rain cancellations our policy is to attempt to reschedule you with in 7-14 days of the original appointment.
Parts & Repairs:
All parts are to be paid in full prior to ordering or approving a repair. No Exceptions. Parts have a manufactures warranty. Customer is responsible for labor charges to remove and install warranty parts.
Appointments:
If parts are being ordered an appointment will not be set until all parts have arrived in the office and checked for accuracy. No Exceptions. This also applies to any repairs that the parts have been sent out to be done by the manufacturer or other authorized repair company.
Leak Repairs:
Be aware that leak repairs are time consuming. Betz Enterprises Inc. policy is to repair the first leak that is found. After that leak is repaired it is not uncommon for other leaks to appear. At that time we will set a new appointment to repair the next leak. This may go on for an extended period of time. There is a 30 day warranty on leak repairs.
Outside Repairs:
If your equipment is sent out for repair please allow 4-6 weeks for Betz Enterprises Inc. to call you with an estimate for the repair. Once Betz Enterprises Inc. receives payment from you the equipment will be repaired and sent back to us. You will be contacted far an appointment once Betz Enterprises Inc. has received the part. No Exceptions.
Customer Responsibility:
It is your responsibility to contact Betz Enterprises Inc. with in 5 days of any problems. This includes parts not functioning properly and leaks. After the 5th day you will be charged for a new diagnostic. Also if the technician finds that the problem is not work Betz Enterprises Inc. did, there will also be a new diagnostic fee.